You will need to place your order by Sunday evening, 9pm, to receive your delivery that week.

Delivery & Collection Times

Wednesday - Friday: 8.00am -4.00pm:

o WEDNESDAY - West & South, Adelaide

o THURSDAY - North, Adelaide Hills, Adelaide,

o FRIDAY - East, West, Adelaide

- Delivery fees are a flat rate of $15.00 (Adelaide metropolitan suburbs) for all orders under $150.00. Additional fees may apply for regional and country South Australia.

- Delivery is FREE of charge for orders over $150.00.

- Click and Collect is also available (FREE of CHARGE), direct from our factory at 2 Croydon Road, Keswick SA 5035.

The Eatwell team is out and about from the early hours of the morning delivering our freshly made meals right across South Australia households!

Unfortunately, we can't guarantee an exact time of when our team will deliver your goods, but we can tell you it will be either the morning or afternoon. You will receive an SMS or email from our team, to advise you of when your delivery its on its way. Your meals have been packed in our recycled cardboard boxes, with a foil liner and ice-pack so that your meals are kept cool for longer.

If you are not home, our drivers will leave your meals at the front door, or in a safe location at your property. Please ensure you provide us with specific instructions in the 'notes' section when you place your order online with us.

Whilst we will always endeavor to provide prompt delivery of your order, any unforeseen delays once the products leave our premises, are beyond our control and does not enable an automatic cancellation of the order.

During peak times, we appreciate your patience as we work through large volumes of orders. However, if an order has taken longer than you’d expect, please call us immediately on (08) 8293 4969 and we will track the order for you and let you know of its progress.

Our boxes contain an ice-pack and insulated foil liner to keep your meals cold & fresh, for up to 4-6 hours outside (this may vary dependent on air temperature). When you arrive home, unpack your meals immediately into the fridge or freezer.

No. Your order is delivered in a refrigerated van, and your meals have been carefully packed in an insulated box that contains a foil liner and ice-pack to keep your meals cold & fresh, for up to 4-6 hours in a shaded area outside ( this may vary dependent on air temperature and weather conditions).

When you arrive home, unpack your meals immediately and place them into the fridge or freezer.

Your order will be left at your front door, gate or reception, unless you have provided us with specific delivery instructions in the 'notes' section when placing your order online.

Yes - we can still deliver to you.

Please ensure you leave detailed 'delivery instructions' before completing your order online ( in the notes section), to ensure we have all the information we need to deliver your meals. This information may include - codes, buzzer, leaving your order at reception, front gates, etc.

If you haven't left any specific instructions, our team will leave your order at the entrance of the building in the safest place possible.

If our team is unable to access the apartment or office, based on the instructions you have provided, they will have to leave your delivery at the entrance of the building.

No at all! That's right, your meals are delivered fresh & chilled - not frozen. All of our meals are prepared fresh by our team of chefs on site at our production kitchen at Keswick.

Your meals are delivered by a refrigerated vehicle and ready for you to enjoy as soon as you're ready.

If you don’t plan to enjoy your meals by the use-by date, we encourage you to freeze them for up to 1 month. When you're ready to eat, defrost your meal by thawing it out in your fridge, simply heat and enjoy.

Note: Please check the ingredients of your meal as we don't recommend freezing meals with salad ingredients ( for example lettuce, rocket, cucumber & dressings just to name a few). If you are unsure, please call us on (08) 8293 4969 or email sales@kitchenhandfood.com.au