top of page

DELIVERY

DELIVERY

Check out our FAQ's page for more information

DELIVERY

All goods are delivered by a refrigerated vehicle and your food is stored in an insulated box with an ice-pack. Unfortunately we can't guarantee a specific time of delivery. If you are not home, our drivers will leave your meals at the front door,  or in a safe location at your property. Please ensure you provide us with specific instructions in the 'notes' section when you place your order online with us. 

​You will need to place your order by Sunday evening, 9pm, to receive your delivery that week. 

We deliver to all suburbs approximately 25km radius of the Adelaide CBD.
 

 

​​DELIVERY DAYS & TIMES

 

  • ​Wednesday: 7.00am - 4.00pm

  • Thursday: 7.00am - 4.00pm

  • Friday: 7.00am - 4.00pm
     

CLICK & COLLECT

  • ​​Wednesday - Friday:  7.00am - 2.00pm

  • Location:  2 Croydon Road, Keswick SA 5035

Whilst we will always endeavor to provide prompt delivery of your order, any unforeseen delays once the products leave our premises, are beyond our control and does not enable an automatic cancellation of the order, nor are we responsible for any damage or loss incurred as a result of delayed delivery.

 

During peak times, we appreciate your patience as we work through large volumes of orders. However, if an order has taken longer than you’d expect, please call us immediately on (08) 8293 4969 and we will track the order for you and let you know of its progress.

FEES

  • Delivery fees are a flat rate of $15.00 (Adelaide metropolitan suburbs) for all orders under $150.00. 
     

  • FREE delivery for orders over $150.00.
     

  • Additional fees may apply for regional and country suburbs across South Australia.  We currently do not offer delivery interstate. 
     

  • Click and Collect is also available (FREE of CHARGE), direct from our factory:
    2 Croydon Road, Keswick SA 5035.

REFUNDS

Please select your meals carefully, as we do not accept returns if you change your mind or make an incorrect choice.  After placing your order please review your meals carefully and contact us immediately if a mistake has been made.  

​We want you to love our products so if you are not 100% satisfied, or your meal is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us immediately on (08) 8293 4969 or email us at sales@kitchenhandfood.com.au .

 

​Refunds will not be given for late deliveries outside our stipulated delivery time frames. Orders cannot be refunded once they are with our couriers for delivery.

bottom of page