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PRIVACY POLICY

PRIVACY POLICY

Kitchenhand Pty Ltd (52 074 421 101) respects your right to privacy and this policy sets out how we collect and manage your personal information.

 


THE INFORMATION WE COLLECT

 

So that we can provide a service to you – home deliveries, email offers and competitions, we may collect and hold the following types of personal information from you
 

  • name

  • address

  • phone number

  • email address

  • the goods or services you have ordered

  • communications between us

  • credit card information
     

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person; when you access our website; and when we provide our goods and services to you.

Our team works hard to ensure that your personal information is protected from unauthorised access, loss, misuse, disclosure, or alteration.

HOW WE USE YOUR PERSONAL INFORMATION
 

We use your personal information to provide you with:
 

  • our products and/or services;

  • informing you about our products and/or services;

  • informing you about changes to our delivery schedules;

  • informing you of updates to our services;

  • special offers, discounts, promotions;

  • updating our databases;

  • contact you by a variety of measures including telephone, email, sms or mail.

  • responding to your enquiries.
     

If you choose to withhold information from us, we unfortunately may not be able to provide you with goods and services.  You may opt-out of receiving marketing materials from us by using the opt-out facilities provided (e.g. an unsubscribe link). You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

 

 

DISCLOSURE OF YOUR PERSONAL INFORMATION
 

We may disclose your personal information, and by providing personal information to us you consent to us disclosing that information, as follows:
 

  1. We may disclose your personal information to any of our employees, insurers, professional advisers, agents, suppliers or subcontractors,  reasonably necessary, when it is required for the delivery of our goods and services

  2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

  3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Kitchenhand Pty Ltd, www.eatwellbykitchenhand.com.au , its customers or third parties.

  4. We use SQUARE (a third-party payment services company) to process your credit card information.

  5. We store your Personal Information in locations outside the direct control of Kitchenhand Pty Ltd - for instance, on servers or databases co-located with hosting providers.

  6. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

  7. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
     

SECURITY
 

We are committed to protecting your personal information and have in place, electronic procedures to secure information and protect it from unauthorised access, interference, loss, alterations and disclosure.

The exchange of information you provide to us, is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.

Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. We are not liable for any unauthorised access to this information.

When you visit our website (www.eatwellbykitchenhand.com.au), we may automatically collect technical information (e.g. browser data) , which assists us to analyse how customers are utilising our site, so that we can make further improvements, improve our service to you and provide a better website visitor experience.

From time to time we may use cookies on our website to anaylse website traffic, and track website visitors through third party services such as Facebook, Instagram, Google advertisements. 

Our website may also have other website links that are not owned or controlled by us.  Website links to third parties do not constitute approval, sponsorship or endorsement by us.

 

ACCESS

If you require access to any of your personal information we hold, please contact us at sales@kitchenhandfood.com.au . Before we can provide you with access to your personal information, we will require proof of identity. If you need to update your information (e.g. change your address), please contact our us on (08) 8293 4969.


CARDHOLDER SECURITY
 

Kitchenhand Pty Ltd takes the security of your personal details very seriously. We utilise precautions to safeguard your personal information and ensure your online shopping experience is as safe as possible. All credit card payments made on the Eatwell by Kitchenhand website are processed via an external secure payment gateway.

CHANGES TO THE POLICY
 

We may change and modify our Privacy Policy from time to time, at our discretion, with any changes updated immediately onto our website. We will use reasonable efforts to notify you of any significant changes, but it is your responsibility to check back from time to time, to review our Privacy Policy.
 

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