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TERMS & CONDITIONS

TERMS & CONDITIONS

OUR PROMISE TO YOU

Eatwell at Kitchenhand believes that we produce the best ready-to-eat meals in South Australia!  Pretty bold statement right - well we've producing meals in SA for over 25 years, so

We believe that Dineamic makes the best ready meals. However, if you’re not 100% satisfied with your Dineamic meal, please get in touch with us at team@dineamic.com.au. We’re happy to provide you with a credit for that meal to use on your next order.  

We offer our 100% satisfaction guarantee in good faith. Please only use this in genuine cases where you have been unsatisfied with our products. 

The 100% satisfaction guarantee covers Dineamic products only. We reserve the right to request additional information, such as photos, or refuse a request if we believe the policy is being abused.  

For more information on refunds, please refer to our refund policy.

All goods are delivered by a refrigerated vehicle and your food is stored in a insulated box with an ice-pack. Unfortunately we can't guarantee a specific time of delivery. If you are not home, our drivers will leave your meals at the front door,  or in a safe location at your property. Please ensure you provide us with specific instructions in the 'notes' section when you place your order online with us. 

 

You will need to place your order by Sunday evening, 9pm, to receive your delivery that week. 
 

​​DELIVERY DAYS & TIMES

  • ​Wednesday: 7.00am - 4.00pm

  • Thursday: 7.00am - 4.00pm

  • Friday: 7.00am - 4.00pm
     

CLICK & COLLECT

  • ​Wednesday - Friday:  7.00am - 4.00pm

  • Location:  2 Croydon Road, Keswick SA 5035

Whilst we will always endeavor to provide prompt delivery of your order, any unforeseen delays once the products leave our premises, are beyond our control and does not enable an automatic cancellation of the order, nor are we responsible for any damage or loss incurred as a result of delayed delivery.

 

During peak times, we appreciate your patience as we work through large volumes of orders. However, if an order has taken longer than you’d expect, please call us immediately on (08) 8293 4969 and we will track the order for you and let you know of its progress.

FEES

  • Delivery fees are a flat rate of $15.00 (Adelaide metropolitan suburbs) for all orders under $150.00. 
     

  • FREE delivery for orders over $150.00.
     

  • Additional fees may apply for regional and country suburbs across South Australia.  We currently do not offer delivery interstate. 
     

  • Click and Collect is also available (FREE of CHARGE), direct from our factory:
    2 Croydon Road, Keswick SA 5035.

REFUNDS

Please select your meals carefully, as we do not accept returns if you change your mind or make an incorrect choice.  After placing your order please review your meals carefully and contact us immediately if a mistake has been made.  

​We want you to love our products so if you are not 100% satisfied, or your meal is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us immediately on (08) 8293 4969 or email us at sales@kitchenhandfood.com.au .

 

Refunds will not be given for late delivery outside our stipulated delivery time frames. Orders cannot be refunded once they are with our couriers for delivery.

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